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Customer Support

Manuals

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Technical Support

Tel: +357 962 55351

At NOVA Air Conditioners, we’re here to support you before and after your purchase. From product advice to technical assistance, our team is ready to help whenever you need it.

FAQ

Does the air conditioner include installation?

No, installation is not included. However, the unit comes with an installation pipe and we can provide guidance if needed.

Do your air conditioners provide both cooling and heating?

Yes, all NOVA air conditioners offer both cooling and heating for year-round comfort.

What warranty do you offer?

All units come with a 2-year warranty covering manufacturing defects.

Are the units energy efficient?

Yes, our air conditioners feature A+++ inverter technology, designed to reduce energy consumption and lower electricity costs.

What type of refrigerant is used?

All models use R32 refrigerant, which is more efficient and environmentally friendly.

Are the air conditioners noisy?

No, they are designed for quiet operation, making them suitable for bedrooms, offices, and everyday use.

What is Gold Fin protection?

Gold Fin is a protective coating on the coils that helps prevent corrosion and extends the lifespan of the unit.

How do I choose the right model?

Our team can assist you in selecting the right unit based on your needs. Feel free to contact us for guidance.

What should I do if I experience a problem?

You can contact our support team for troubleshooting assistance or warranty service if required.

How long does delivery take?

Delivery times may vary, but we aim to process and dispatch orders as quickly as possible within 2-3 working days. You will be informed with updates.

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