No products in the cart.
NOVA AIR CONDITIONERS
Effective Date: 14 April 2026 Last Updated: 14 April 2026
This page outlines the delivery and payment terms for all purchases made through our website novaac.eu, operated by NOVA AIR CONDITIONERS (“Company”, “we”, “us”, “our”).
By placing an order, you agree to these Delivery and Payment terms, in addition to our full Terms and Conditions.
Delivery Areas
We deliver air conditioning units and related products across all areas of Cyprus using professional transportation and courier companies.
The specific carrier may vary depending on your location and logistics needs.
Delivery Time
We aim to dispatch orders within 3 working days after order confirmation.
Actual delivery times may vary depending on the courier, your location, and external factors. NOVA AIR CONDITIONERS is not responsible for any delays caused by third-party transport providers, weather conditions, traffic, or other events beyond our reasonable control.
Delivery Costs
Delivery costs are approximately €14.99 per air conditioning unit. With Purchases above 500 € the delivery is free!
However, the final delivery cost may vary based on:
- Delivery location
- Quantity of units ordered
- Size/weight of the shipment
- Chosen transportation company
The exact delivery cost will be clearly shown at checkout or confirmed upon order acceptance. Delivery fees are non-refundable unless the order is cancelled by us before dispatch.
Delivery Process
All orders are processed only after full confirmation and payment (or payment arrangement for Cash on Delivery).
Deliveries are made by third-party carriers to the address you provide during checkout. Delivery is typically to the nearest accessible point (e.g., ground floor entrance or building lobby), unless a special arrangement is agreed in writing in advance.
Delivery Responsibility and Risk
Risk of loss or damage to the goods transfers to you once the products are handed over to the transportation company, in accordance with applicable law.
You are responsible for:
- Providing a correct and complete delivery address
- Ensuring someone is available to receive the delivery during the expected time
- Providing safe and clear access for the delivery vehicle and personnel
We strongly recommend that you or a representative inspect the packaging and goods immediately upon delivery.
Inspection Upon Delivery
You must carefully inspect the products at the time of delivery.
Any visible damage, missing items, or discrepancies must be reported immediately to the delivery driver and to us (with photos as evidence) before accepting the goods.
If no issues are reported at the time of delivery and you accept the shipment, the products are considered delivered in good condition.
Self Pick-Up Option
Self pick-up is available only by prior arrangement.
Please note:
- NOVA AIR CONDITIONERS does not operate a public retail shop
- Pick-up is possible only from our designated warehouse locations
- You must contact us in advance to schedule a pick-up appointment
- You are responsible for safe loading and transportation from the warehouse
Payment Methods
We accept the following secure payment methods:
- Credit Cards
- Debit Cards (processed securely via Stripe)
- PayPal
- Cash on Delivery (COD) – available for deliveries across Cyprus
Cash on Delivery (COD)
Cash on Delivery is available for all orders in Cyprus.
- A €3 handling fee applies to every COD order
- Full payment in cash must be made directly to the courier at the time of delivery
- The courier may refuse delivery if the exact amount is not available
- We reserve the right to cancel COD orders or restrict this option for certain customers or high-value orders
Payment Security
All electronic payments are processed through secure third-party providers (Stripe and PayPal). NOVA AIR CONDITIONERS does not store or have access to your full card details.
Order Confirmation
After placing an order, you will receive a confirmation via email (and/or phone).
We reserve the right to request additional verification or information before processing any order. We may refuse, cancel, or limit orders in cases of suspected fraud, errors in pricing, or product unavailability.
Failed or Refused Deliveries
If a delivery attempt fails due to:
- Incorrect or incomplete address
- No one available to receive the goods
- Refusal to accept the delivery without valid reason
additional delivery charges may apply for any re-delivery attempts. Repeated failed deliveries may result in order cancellation, with delivery fees and restocking charges retained by us.